Maids don't know what's going on in real-time.
There was a huge problem with the synchronization of information between the housekeeping manager, housekeepers and laundry personnel. A housekeeper cleans based on a list of rooms they receive at the beginning of shift. That list will change, rooms will get prioritized over others. Some housekeepers will miss out on clean linen because they aren't alerted.
Design an eco-system of applications for housekeeping staff. Web-based application for housekeeping managers to assign up and update room information. A mobile application for housekeeping maids and laundry personnel to track their progress, send requests for inventory, and send alerts.
- Contextual Research
- User Experience Research & Analysis
- Information Architecture
- Guerilla Testing
Laundry bin seperates clean from dirty linen and bedding.
Determines the finish-time based on the amount of rooms a maid has to clean.
Manager keeps track of the speed, number of rooms cleaned and hours worked for each maid.
Many hotels are short-staffed with laundry personnel.
Housekeeper flow chart
Create restock list flow chart
Determining room priority flow chart
First and final M(aide) dashboard wireframes with feedback.
First and final M(aide) room list wireframes, icons and feedback.
First and final M(aide) wireframes of room info.
First and final M(aide) wireframes of the room alerts.
Guerilla test revealed the desire to want to keep the phone away while cleaning. The phone doesn't need to go off everytime there is an alert, but it is important to know when there is clean linen immediately available for pick-up.
The bottom updates each time a room is cleaned, stripped, and added. Once all rooms have been stripped the list can be sent to laundry personnel so that they know how much bedding and linen is needed for a particular maid. A room cannot be declared clean until after it has been stripped and it's list added to the restock list. This keeps maids from altering their speed times.
This is beautiful.
She's going to love this.
Benyam TesfaiSerita Jakes Home website
From the get-go, I was impressed with her technical knowledge and savvy problem-solving skills. She helped finish the project on-time and under budget.
Jason ScuderiDesign Director at McGraw Hill (DD&A)
I could really smack you right now!!!
That cover is sick!!!
Akilah C. ThompsonACT Inspires Branding Project
Olivia is all about the user interface. Give her a few ideas, and she'll bring back a stack of interface prototypes for the whole system...
Ryan BrainerdWeb Development Manager at Franklin University
Thank You! I love what the website has evolved to. I feel like the look is really eye-catching and ready to wow some people.
Abdul "Dully Dul"Dully Dul Fitness website